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Owned and operated by Wellness Collective US, our team is ready to help with any questions about saunas, cold plunges, or hot tubs.
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Frequently Asked Questions
How long does shipping take for saunas and cold plunges?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order after it ships?
Once your order ships, you will receive an email with tracking information so you can follow your delivery every step of the way. If you have not received a tracking update, feel free to contact us by email or phone.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on how to initiate a return and what qualifies, please review our Return Policy page or contact our support team directly.
Can I exchange my product for a different model?
We are happy to help with exchanges within our return window. Reach out to our team and we will walk you through the process to find the right sauna, cold plunge, or hot tub for your space.
What should I consider when choosing a sauna or cold plunge?
Think about your available space, intended use, and how the unit fits into your wellness routine. Our team can help you compare options so you find the right balance of heat therapy, cold therapy, or relaxation for your home.
Do your hot tubs and saunas require professional installation?
Setup requirements vary by product and are outlined in each product listing. Many of our units are designed with straightforward assembly that you can complete at home. Be sure to check the product description for specific details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Thoughtful Response Times
We aim to reply to every inquiry within one business day so you feel supported throughout your wellness journey.
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Your personal information is protected with industry-standard encryption every time you shop or reach out to us.
Curated Quality
Every sauna, cold plunge, and hot tub in our collection is selected for craftsmanship, durability, and restorative value.
30-Day Returns
Shop with confidence knowing eligible purchases are backed by our return policy for a worry-free experience.
